Frequently Asked Questions

Quick answers for both customers and providers. Can't find it here? Visit the Support page.

Getting started

How do I create a listing?

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  1. Create an account or sign in.
  2. Go to your profile and click Create listing.
  3. Add title, category, city, and photos of your work.
  4. Set a price range and a short description.
  5. Publish. You can edit any time.

How do messages and calls work?

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Customers can message or call providers from the listing or profile page. Calls use your device's dialer. Messages stay in your WordOfMouth inbox. Turn notifications on in Settings to avoid missing inquiries.

What is verification and how do I get verified?

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Verified providers show a badge on their profile. Basic verification confirms your email and phone. Optional enhanced verification may require ID and proof of business. Start under Settings → Verification.

Listings and reviews

Can I edit or pause my listing?

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Yes. Go to your listing and choose Edit to change details, photos, or price range. Use Pause to hide it without deleting.

How do reviews work?

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After a completed job, customers can leave a star rating and a short review. Reviews must follow our guidelines and can be reported if they contain spam, hate, or personal info. We don't allow review swaps or incentives.

What are the best practices for photos?

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  • Upload clear before/after photos of your work.
  • Use landscape orientation when possible.
  • Avoid watermarks or phone numbers on images; put contact details in your profile.

Safety and payments

How do I stay safe when booking?

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  • Check verified badges and recent reviews.
  • Confirm details in chat before meeting.
  • Meet in public for first-time consultations when possible.
  • Report suspicious behavior from the listing or profile.

Do you process payments?

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For now, payments are handled directly between customer and provider. We plan to add in-app booking and payment soon. Never send card info over chat.

Troubleshooting

My listing isn't showing in search

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  • Make sure it's published and not paused.
  • Verify your city and category are set correctly.
  • Try widening filters (price, rating, distance).
  • It can take a few minutes after edits for changes to appear.

Photos won't upload

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Check your file size (max 5–10 MB each), use JPG or PNG, and try again on a stable connection.

How do I contact support?

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Email support@wom.works or use the contact form on the Support page. Include your profile link and a short description so we can help faster.